Description:
One of the quality services is by examining the degree of a client or patient satisfaction. Attempting to raise the standard of service is absolutely necessary as determined by the degree of patient satisfaction. This study aimed to assess how satisfied chronic disease patients were with pharmaceutical services in pharmacies in Bandung City. This patient satisfaction analysis uses five dimensions: responsiveness, reliability, assurance, empathy, and tangible. The method used is descriptive quantitative by distributing questionnaires consisting of 19 questions to 134 National Health Insurance patients with chronic diseases who redeemed drugs at one of the pharmacies in Bandung. According to the servqual approach, overall, patients are quite satisfied with the services of national health insurance chronic disease patients at the Bandung Pharmacy, seen from the average index results obtained from each dimension: responsiveness, reliability, assurance, empathy, and tangible.

URL:
http://103.158.96.210:88/web_repository/uploads/125992053.pdf

Type:
Journal

Document:
Diploma III Farmasi

Date:
23-06-2024

Author:
Kamelia Agustini